UNI and Teleperformance move forward with global agreement in Romania  

UNI Global Union, its affiliate Sindicatul IT Timisoara (SITT) and Teleperformance signed a nationwide agreement on workers’ rights in Romania last week. The signing is part of the implementation of the UNI – Teleperformance global agreement reached in December 2022. 

Under the terms of the pact, Teleperformance Romania management will remain neutral about workers’ right to join a union. SITT will have access to workers, both in call centres and remotely. The union can present to new workers during their onboarding, and it can send a monthly newsletter to the company’s roughly 1,800 employees in the country, 90 per cent of them working remote. 

“This agreement is a major step forward for call centre workers in Romania to improve their jobs and their lives,” said Florentin Iancu, President of SITT. “Workers will be able to learn about the advantages of union membership and make up their own minds – without fear or misinformation, and together, we can work with Teleperformance to make it an even better place to work.” 

The Romanian agreement is the second national accord between UNI and Teleperformance. They signed a Colombian agreement, along with national union Utraclaro, last month.  

The December 2022 global agreement identifies five countries of initial focus: Colombia, El Salvador, Jamaica, Poland and Romania. UNI hopes to announce signings in the remaining countries in the coming weeks. 

“We are excited to reach this milestone in Romania, and we look forward to helping SITT build a strong union at Teleperformance,” said Christy Hoffman, General Secretary of UNI Global Union. “We also look forward to building on this progress and deepening our constructive relationship Teleperformance on both national and global levels.”